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Ventilation of grievances

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A prisoner grievance cell is working effectively under the charge of Petition Officer and immediate remedial steps are taken on the complaint/grievances of the prisoners. Prisoners have been provided facilities to write complaints and send them to senior officers either through fixed complaint boxes located at convenient places in the jails or even through the mobile petition box meant for petitions addressed to D.G., which is taken to all the enclosures in the Jails everyday. Petition boxes are taken in the jails by the staff deployed at the prison head quarters and the key of the boxes are handled by the office of the DG (Prisons). Jail Superintendent, Deputy Superintendent and even senior officers have frequent meetings with the prisoners openly where prisoner grievances are listened carefully and solutions provided.